[Resolved]  Indigo Airlines — change of date for confirmed ticket

Hi,

My name is ashit rao. Please attached my confirmed ticket from pune-delhi-isanbul-amsterdam.

Shockingly on arrival at ist on 7th jan, i was told by the turkish airline and indigo staff at the transfer desk that the flight was overbooked. Instead i was given a boarding pass for the next day 8th jan. There was sufficient time for boarding on the 7th but i spent 1 hr at the transfer desk of indigo, during which the indigo staff could not print my boarding pass and therefore i missed the intended flight. It is difficult to understand how the date of a confirmed ticket for a particular flight is change.
Moreover i also received an email on the morning of 7th jan for the original itinerary (See attached), with no intimation of the changes in the ist to ams flight.

Moreover, the indigo staff at ist did not offer any lounge or hotel services for the overnight stay at the airport as well as refused to bear visa fees for accomodation outside the airport.

On meeting the ticket sales desk, i was informed of a flight in the evening on the 7h jan, with no ecomony seat free but one business seat. I went back to the indigo desk and requested to be transfered to that desk. However they mentioned that it is not possible for them to do so. So i had no option but to purchase the ticket by myself. I cannot bear the stress of spending 24 hr at the airport without accomodation, internet (Provided for 1 hr only) and food.

Please see attached the new boarding pass and the receipt for the same.

Given this difficult and stressful scenario i encountered travelling with indigo, i would firstly like (1) to know how the date of a confirmed ticket was changed by 24 hr and (2) hope that the cost of my flight ticket from ist to ams be reimbursed as soon.

With best regards,
Ashit rao