Indigo Airlines — Change of seat on flight without informing

I was travelling on 6E 5251 flight from Bangalore to Mumbai on 22nd August 2022.

I had paid and booked a seat 33 F . To my shock while boarding they inform my seat has been changed to 11 E which is a middle seat and not an aisle which was booked earlier

On checking with Inflight staff, I was rudely informed by Ms, Surai that she cannot do anythig and that flight is overbooked .

I mentioned have paid for aisle seat and the least they can do is give me an aisle.seat but she very rudely inforned nothing can be done now.

I wish to lodge an official complaint against the In flight staff for being rude and having no empathy, as well as the flight who has changed my seat against my consent.
Was this information helpful?
No (0)
Yes (0)
IndiGo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ms Panchagnula,

We regret this experience, however, the seat change happened due to a change in aircraft. We're initiating a seat fare refund on our end to the original mode of payment account, which will reach you within 5-7 working days.

We hope to avoid this in the future and wish you a good day ahead.

Regards, Team IndiGo

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information