[Resolved]  Indigo Airlines — Charge for extra Luggage from 1st Year MBBS student

Address:

1-31/112 Saket Phase I Kapra ECIL PO Hyderabad

My daughter travelled in IndiGo flight from Vizag to Hyd. Medical college team asked students to vacate and ask students to take all the books as they don't have any plans for 2 months due to Pandemic situation. I booked her tickets today thru Ixigo where Student discount/offer (for extra luggage) option not available and they told me that that can be accommodated at check-in counter. I told my daughter to explain the situation and convince her to accommodate extra baggage. At the check-in counters, staff didn't listen to student and very adamant behavior and they forced cabin baggage also in check-in and allowed to keep only very small hand bag and asking her to pay INT 12, 500 for extra luggage (10 Kg extra in check-in bag which ideally good for students, most of the times I saw it gets accommodated). Entire flight is not even 50% full and Vizag check-in counter staff forced 18 years student to make her trouble for pushing for payment. She is travelling for the first time alone, unable to voice and they are very adamant. I am tried to speak but they spoke to me for few seconds and not accommodative. IndiGo has good fame with the public in accommodating such requests especially when flight is not full. They have charged 3 ticket charges extra for extra luggage which is not correct? I would request you to look at this matter very serious and ensure your branding in the public is secure. They have not issued the receipt for extra baggage also. I am really frustrated on this kind of behavior and writing to you for resolution.

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