[Resolved]  Indigo Airlines — charged more than double for my ticket

Complaint
Money cheated by Indigo sales counter at Bangalore Airport on 27 January 2018. I was instructed to get a return ticket while boarding flight 6E-1205 (Bangalore to Colombo, Booking Id 1767373). I did not know that I needed a return ticket to board the plane. This was my very first trip to Sri Lanka and I did not carry any LKRs. I am an Australian citizen travelling India, Sri Lanka, India and back to Melbourne. I left Melbourne 19/1/2018 and return to Melbourne 19/2018.

So I went to Indigo sales counter and bought the return ticket (booking Id J97I8F). The lady asked me to pay 14362 and I paid in INR cash. She took the money and said nothing. Now Looking at the ticket I paid double the money. I paid INR 14362 which is more than double. There must be surplus amount of money in the till for that days sales. If not somebody must have pocketed.

Would you please contact me and refund the excess money taken out from me or give me credit for INR 8420 taken extra from me. Thanking you. If no replies from you by say end of February 2018 I may have to publish this in FB which is not good publicity for you.

Chandrahasa Mangalore
Email: [protected]@optusnet.com.au