Indigo Airlines — charged unnecessary extra charges and marked my complaint resolve without resolving

I have raised request name "charged unnecessary extra charges" but this complaint marked as resolve without resolving it. Why you pretend like you are here to help your customer when you don't want to.
People raise their complaint here to get satisfied reply but your don't care about customer.
If you are unable to help me out, kindly say no that you cant help so i can find another way to resolve my issue.