[Resolved] Indigo Airlines — charged wrong cancellation charges | |
Dear sir/ madam I had booked a flight from mumbai to amsterdam via indigo As indigo (Along with turkish airlines) does not operate the direct flight from mumbai to amsterdam i was given the one stop flight with a lay over at istanbul. The ticket was issued as under one pnr Due to the out break of covid-19 the flight from istanbul to amsterdam was cancelled by airlines. I was informed the same by airlines via sms and mail. It was also stated that i am eligible for a full refund However when i actually cancelled the ticket, cancellation charges were charged to me. On raising this issue some i was answered that mumbai to istanbul flight was not yet cancelled by us so we are charging the cancellation charges. This would have been acceptable if i would have booked to separate tickets. However when i have booked this as a single ticket this is not acceptable Can some one at indigo please look into this case and do the justice Thanks & regards Was this information helpful? | |
Mar 23, 2020 Complaint marked as Resolved Thanks to Indigo for responding to the complaint.
Indigo has accepted the error in processing the refund and have agreed to refund the balance amount
Thanks to indigo team IndiGo customer support has been notified about the posted complaint. | |
Add a Comment | |
53%
Complaints
5596
Pending
15
Resolved
2884
View all 5596 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment