[Resolved]  Indigo Airlines — charged wrong cancellation charges

Dear sir/ madam
I had booked a flight from mumbai to amsterdam via indigo

As indigo (Along with turkish airlines) does not operate the direct flight from mumbai to amsterdam i was given the one stop flight with a lay over at istanbul. The ticket was issued as under one pnr

Due to the out break of covid-19 the flight from istanbul to amsterdam was cancelled by airlines. I was informed the same by airlines via sms and mail. It was also stated that i am eligible for a full refund

However when i actually cancelled the ticket, cancellation charges were charged to me. On raising this issue some i was answered that mumbai to istanbul flight was not yet cancelled by us so we are charging the cancellation charges. This would have been acceptable if i would have booked to separate tickets. However when i have booked this as a single ticket this is not acceptable

Can some one at indigo please look into this case and do the justice

Thanks & regards