[Resolved]  Indigo Airlines — charging for rescheduling of flight without change in flight and date

Address:Qtr no.-35/2, Type-V,The Parr Estate of Metal and Steel Factory Ishapore, Nawabganj, North 24 Paraganas (WB)-743144, Kolkata, West Bengal, 743144

I have booked round way airticket of indigo flight 6e-6314 from kolkata to jaipur and jaipur to kolkata with pnr nwtk5u. My return journey from jaipur to kolkata is on 20.02.2020 but i want it to reschedule on 01.03.2020. But my mistake i have rescheduled the journey on the previous schedule date 20.02.2020 without any change in flight and date. The airline has charged me rs 5741for it. Since the date and flight has not changed so i was expecting that the indigo will not charge me for the change of flight and date in next processing. But to my surprise airline has again charged me for rescheduling on 01.03.2020 on flight 6e6155 with rs 3179.
It is a unethical and fraudulent practices. My contention is that airline should charged me for 01.03.2020 rather than 20.02.2020 as i didn't change flight and date. I request kindly ask flight to refund me the amount as they have charged it wrongly.
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Apr 5, 2020
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2020
IndiGo Customer Care's response
Dear Sir,

We understand your concern. As checked, our customer care team has already assisted you in this regard.

Regards,
Team IndiGo
Complaint comments 

Comments

They said send 2550 rs in thos account Bank name - SYNB
Name - Rakshit chauhan
Account no.-[protected]
Ifsc - SYNB0008748 I think its fake

IndiGo Customer Care's response, Feb 24, 2020
Verified Support
Hello Sir,

We'd like to inform you that please be informed that this is not issued by the company. Please do not make any payment in response to this letter. Please visit https://bit.ly/2T2iAbH for information related to the job.

Regards,
Team IndiGo

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