Indigo Airlines — Cheating in cancelled ticket refund

Address:

New Delhi

I cancelled the flight ticket booked online from indigo airlines prior 12 hrs of the journey and recieved the intimation about the cancellation and refund amounts declaring cancellation request is process. However, now the airline is refusing to pay the refund amount and has forfieted complete amount saying that the ticket was not canceled by their system. This is pure cheating. Once the Cancellation request has been made by the individual the ticket should have been canceled and if not intimation of the same should have been given.