[Resolved] Indigo Airlines — check in baggage loss at arrival | |||
My wife and daughter travelled from bangalore to udaipur on 17th dec 2018 with indigo flight 6e 968. They had 2 check-in baggage and they just received 1 bagger at arrival. Indigo accepted that they have lost it and are unable to locate it. As per indigo, they are offering compensation of rs 2100 and a coupon of 2000 with some conditions in it. My bag cost itself is 3500 and having other item of almost 12k inside bag than why should i accept this compensation. Please have a look and provide proper compensation for the same. Was this information helpful? | |||
Feb 7, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 04, 2019 IndiGo Customer Care's response Hi Gaurav, We are sorry for the inconvenience caused to you due to the loss of your checked baggage on arrival at Udaipur airport. Please share your booking reference/ PNR number via private message. Regards, Team IndiGo Verified Support Jan 07, 2019 IndiGo Customer Care's response Hi Gaurav, We sincerely apologize for the experience. Our airport teams tried their best to locate your bag, however the same was not located. We would like to inform you that as per Conditions of Carriage, in an event of misplaced baggage such as yours, IndiGo is liable for INR 350 per Kilo of the baggage weight. Also, we would also like to mention here that we are in a continuous process of locating the bag and in case of any update, we will promptly return it to you. Further, we assure you, our team has assisted you with the best possible resolution. Regards, Team IndiGo | |||
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1. You need to have and to show:
- your full name, address, e-mail
- your bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent
- e-ticiket
- the decsion of the air carrier.
2. The air carrier liablity for damaged/delayed bagage is limitted by the law.
3. It is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for delayed/damaged luggage), if the air carrier proposes the partial compensation already.
The future act is a civil case in a local court only.
The expected expences for legal case can be:
- government fees start from 200 or from 2000 ruppes, if in India, depenfing upon the court
- legal fees for assistance of a lawyer or of legal professional start from !~4000 rupees + own efforts on the collection of the documents or from 15000 rupees if you wish to sit and talki to the lawyer over phone only.
The fair court shall award all reasonable losses, moral compensation, paid fees by the judgemnt.
I am not associated with the above air carrier.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@