Indigo Airlines — Checked in brand new trolley bag Got damaged
R
RuBen MelvIn
May 9, 2022
May 9, 2022
This thread was updated on May 9, 2022
Address:
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India.
Hi Team,
I myself with my family members were traveling from Hyderabad to Mysore today(attached ticket). We had bought brand new Aristocrat (green) trolley bag just before 2hours of this travel and this was sent as a checked in baggage. It is really sad to see this brand new bag in this terrible condition. There are several damages happened on the brand new trolley bag. How can this be happening? There are multiple damages on this bag and i have showed it to one of the crew members and they have taken the photographs as well. Same have been communicated on call to [protected]. Kindly requesting you to take this issue into consideration as this is not at all acceptable. We dint even use this bag properly and also it is a costly and famous brand trolley bag. Really unfortunate to see this happen to that bag.
Requesting your assistance here.
Thanks,
Ruben
Was this information helpful?
No (0)
Yes (0)
IndiGo customer support has been notified about the posted complaint.
May 09, 2022
Updated by RuBen MelvIn Booking Ref: WKYIJF
May 09, 2022
Updated by RuBen MelvIn Dropped a mail to Indigo team (customer.[protected]@goindigo.in) and got this reply.
This is an automated response to acknowledge the receipt of your email. Your case reference number is 4653460.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment