Indigo Airlines — Chennai trivandrum flight 16.40 pm on 6-9-2016

Sir
I was asked to give a response message regarding the journey. First of all I am very sorry to state that a clear announcement was not made for the change of gate from 5 to 3. Waiting for a long time and finding gate 5 closed through a worker we saw the display board kept showing boarding message at Gate 3. We rushed to gate 3 and similar to us many were in the gate about 20 rushing to the flight which was about to start.Of course the staff at gate was very cooperative . There was a misleading announcement indigo flight to Trivandrum and Cochin with the same time. We were confused.

We request either announcing in regional language or information through voice and not IVR on phone or at least calling for passengers not boarding for all flights It was not done for this flight. My response is a suggestion. It will help NON FREQUENT PASSENGERS. Thank you very much. Whir waiting for boarding a repeated announcement for gate change could be very help. Even the referred announcement was made only one. Thank you for all other courtesies

Sincerely
Gopala Krishnan