[Resolved]  Indigo Airlines — collection of fare twice for the same sector namely hyderabad - varanasi

Address:

Chennai, Tamil Nadu, 122002

My onward journey (Along with 4 of my family members), which i booked on 11th july, 2018 is for chennai - varanasi by two flights 6e 315 chennai - hyderabad and 6e 624 for hyderabad - varanasi. (The schedule departure date was 25th october, 2018). - booking reference no. Nl1f5r. I did the booking on the full hope that it is a direct flight with one stop namely at hyderabad airport.

My intention was to go to varanasi at the minimum possible time and hence i intend booking for the flight leaving chennai at 13.55 p. M reaching varanasi at 5.20 p. M.

I was never under the impression that i have mistakenly made the booking in the two flight numbers. Due to this, on reaching chennai airport on 25th, we all the passengers reported at the boarding gate at 11.30 a. M - 11.45 a. M. For the flight departing at 13.55 p. M.

On checking-in at the counter, we have been informed that our names (5 passengers) were not appearing in for the flight 6e 624.

After a brief discussion, i took the decision and we went to indigo booking counter and i have purchased the ticket at the current fare for all the two sectors for all the passengers on the date of travel namely 25th october, 2018

When i discussed with your customer care number, i have informed them that in the fresh ticket the cost collected includes current fare from hyderabad to varanasi as well, despite my full payment for both the sectors at the time of booking on july 11, 2018 which done 3 months before.

Now my sincere request was that indigo, on all fairness should as a policy deviation, try to refund the additional fare that it had collected second time (The full fare) on the date of travel and the same could sanctioned as refund and to be credited to my credit card account through which i have made both the payments namely on 11th july, being the date of booking and the second full payment on the date of travel.

The original booking was done and i have given my wife's mail id [protected]@gmail.com.

I would like to add that i working in a senior position in an organisation and we use indigo airlines for our domestic travel requirements. I myself a frequent flyer in indigo airlines on company's official work and my usual places are colombo, tuticorin, hyderabad, cochin and so on.

Hope, indigo will consider my request, as a special case and sanction the appropriate refund amount to my credit card account.
Regards.
L meenakshisundaram