[Resolved] Indigo Airlines — compensation due to flight cancellation by indigo | |
My flight from Bangalore to Bagdogra (PNR: TY1K5L) on 19th Jan 2019 was cancelled by Indigo due to operational reasons and I was informed about it on 19th Jan 2019 around 5 am whereas scheduled departure time was 10:50 am. The earliest alternate flight arranged by Indigo was 20th Jan 2019 at 5:15 am. So, I want a compensation from Indigo because of not informing about cancellation in time and not arranging an alternate flight within two hours of original booked scheduled time of departure, as per the rule of DIRECTOR GENERAL OF CIVIL AVIATION (Sec 3.3). But so far no confirmation has been provided by Indigo.
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Mar 12, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 04, 2019 IndiGo Customer Care's response Hi Subrata, Apologies for the delay in response. We believe our Customer Relations team has assisted you in this regard. Regards, Team IndiGo | |
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