Indigo Airlines — compensation for a late flight

We bought 3 return turkish airways tickets from tel aviv to delhi. The ticket numbers are[protected], [protected] and[protected]. Our return flight from delhi to istanbul was codeshared with indigo. Flight 6e11on august 16, 2019. It arrived late to istanbul, and as a result we were late to board the connecting turkish airways flight to tel aviv. The turkish airways representative wrote to air indigo asking them to get us alternative tickets, but was ignored by air indigo. So we had to buy the tickets by ourselves.
The first available seats we could get were business tickets in turkish airways. We had no choice but to buy these tickets since neither indigo or turkish airways in istanbul compensated us.
I have receipts of the tickets - they were 815 usd each.
Please refund us
Was this information helpful?
No (0)
Yes (0)
IndiGo customer support has been notified about the posted complaint.
Sep 03, 2019
Updated by iha
It's been a week since I sent my first complaint, and I still didn't get any response.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information