[Resolved] Indigo Airlines — complain for not allowing for boarding in flight for surat

 
2 Reviews
Delhi, Delhi, Delhi, India
 Shashi R. Yadav on Nov 12, 2019
Dear sir/madam,
Greetings of the day!!
I am shashikala yadav from surat. I booked indigo flight from dehi to surat on 1st nov. For 10th nov. Flight details are as under:
Flight no. - 6e-5034
Time for fly - 6:25 am
Pnr no. - wgrnwc
Two passengers - ms. Shashikala yadav
Ms. Dolly yadav
Contact no. - [protected] / [protected]

Issue - i reached airport at 5:26am and reached indigo counter at 5:35. There was a huge traffic jam before terminal 3 thats why i reached at your counter at 5:35. I was in queue and when i reached counter, i was spoken that check in for surat flight has been closed. I said that i am before 45 minutes, but i was spoken that they have closed the entry before 40 minutes only. Then i was sent to different counters to different persons to take help. Everybody was sending me to others. I was sent to reservation counter. She replied that it is not her task. No body replied properly. I travelled hours to reach airport with my 10 years daughter.
This was wrong and not acceptable at all. I discussed this with 4-5 customer care executives on phone and explained it again and again but no solution.
Complaint marked as Resolved Nov 15, 2019
Indigo listened to me they provided me a voucher for future journey but they didn't arrange another flight for me to reach Surat. They didn't value my time and I suffered with a loss also due to that . I left hope so accepted their decision.

Shashikala Yadav

Complaint Status


[Nov 12, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Nov 15, 2019
Hi Shashi,

We understand missing a flight could be distressful. As checked, our customer relations team is in touch with you and will assist in the best way possible.

Regards,
Team IndiGo
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I have applied for travel certificate from indigo airlines, PNR number is NJEBXG, money is deducted on 31/10/2019 but I have not received travel certificate.
IndiGo Customer Care's response, Nov 18, 2019
Verified Support

Hi,

We have sent the travel certificate on the registered email ID, please check.

Regards,
Team IndiGo

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    Indigo Airlines - complain for not allowing for boarding in flight for surat