| Address: | New Delhi, Delhi, 110001 | | Website: | www.goindigo.in |
Sir,
I am Dr Muffazzal Rassiwala working at delhi.I was scheduled to board flight 6E-161 from IGI terminal 1 .Due to being stuck up in a major surgery i reported 5 minlate for the check in closure at 10:30 on the airport.I immediately requested the ground manager to kindly consider the situation as i was going ahmedabad for a medical camp and my crew had already reached ahmedabad earlier.However inspite of showing my hospital ID card and reason for been late the manager refused to help and asked me to board next flight in the evening for which again i purchased a new ticket.I finally landed up in evening flight at 18:25 and reached ahmedabad and all my patients had to suffer due to lack of compassion of one person responsible. My request to you is either stop calling your airlines as very good in service provider because such incidents prove that your staff is only trained to follow rules and not to help any passenger in case of trouble.When i was talking to your manager the boarding gates were open and he could have granted permission as i didnt have any luggage at all also to carry with me .But rather then being passenger friendly your airline choses to be hard on rules and regulations for just a five min delay .Moreover your online status shows that flight departure was at 10:56 AM instead of scheduled 11:10 AM. kindly provide reason that why did such an incidence occur and is the passenger always at fault as per your rules.
Thanking you for your service
Dr.Muffazzal Rassiwala Was this information helpful? | 
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