[Resolved] Indigo Airlines — complaint against ground staff, trivandrum
A
Annreeju Ray
from Kolkata, West Bengal
Website:
Goindigo.in
I am annreeju ray. I have a complaint against a ground staff of indigo airlines named k. C kiran. A huge queue had been waiting for the check in of the flight 6e 2065. There was a group from which only 1 or 2 passenger was standing in the queue rest of them just broke the queue instead of so many passengers waiting. This employee entertained that and instead misbehaved with me. You can check cctv footage on 30th june 2018 around 9:20 am. I hope a strong action would be taken against this employee and i hope there would not be such incident further.
Was this information helpful?
No (0)
Yes (0)
Jul 31, 2018
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2018
IndiGo Customer Care's response Hi Annreeju,
Apologies for the experience. We are concerned to note your comments on our services. We wish to mention that we certainly put focus on displaying customer service skills at all times during the conversation with the passengers, thus we realize that there is certainly scope for improvement. Therefore, we have shared your feedback with our airport team to avoid recurrence of such incidents. Please be rest assured that we try our best to assist our passengers in the best possible manner.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment