[Resolved] Indigo Airlines — complaint against mr. deepak singh superviser — baggage recovery rajiv gandhi international airport | |
On 26 th august me and wife were traveling by indigo flight 6e883 with pnr — dfke9d from visakhapatnam to hyderabad 8.15pm. We requested wheelchair on arrival. Promptly wheel chair kept ready. My wife aged 68 years who had knee joint problem and asthma also. I requested attendant to drop at cab pickup point and agreed. But only after permission from supervisor. Then he approached by name mr. Deepak singh stationed at baggage claim station. Mr deepak singh vehemently denied permission to drop my wife at cab pick up point.co passengers also tried to persuade him. He bluntly refused. Being a doctor myself requested him to allow wheel chair attendant. He bluntly refused.. On that night with rain outside, we had hell of time where my wife got asthma attack. With such a reputed airlines, if such a nasty employee exists the credibility will suffer. I request you to see that such incidents never happen to any one. Dr. Mohan rao Was this information helpful? | |
Oct 6, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 28, 2018 IndiGo Customer Care's response Hi Mohan, We're sorry to hear you had such an experience with us and request you to allow us sometime so we may look into it. Regards, IndiGo Team Verified Support Aug 31, 2018 IndiGo Customer Care's response Hi Mohan, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused to the passenger at Hyderabad airport on 26th August 2018. With reference to your post, we have investigated this with the concern airport team and established that the wheelchair assistance was provided to the passenger till the designated wheelchair drop point at Hyderabad airport. However, we feel that our staff could have handled the situation in a better manner. Therefore, we will be discussing this with our airport operations department to sensitize the staff to ensure that instances such as these are handled more carefully and sensitively. We would like to assure you that at IndiGo, our endeavour is to provide a hassle-free experience to our passengers. We look forward to having you on-board again. Regards, IndiGo Team | |
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