Indigo Airlines — complaint against non refund of partial refund ticket

Address:

Pune, Maharashtra

Hi,

I have booked 2 tickets (My mother & my wife) from pune to new delhi on flight no.6e 148 date 12th sept 2019 which was under partial cancellation. However, due to some family emergency (Which is really unavoidable) both the passengers are unable to travel on the booked ticket. I checked online about the cancellation charges & got to know that if i cancel the ticket then i wont get any refund. There is no possibility that even any of the passenger can travel on the said ticket. On cancellation, i am not getting any refund which again will be a complete loss for me which i can't bear because of my financial situation.
I have written an email to the airline as well regarding & they have straight away declined the request.
Its my request you to kindly look into the matter & help me get the appropriate refund for this ticket. Had there been no emergency, i would not have bothered to write to you.

Kindly consider my request.

I am attaching the cancellation charges which shows 0 refund for your reference alongwith the booked ticket.