Dear sir
I am writing this after having very pathetic and unhelpful behaviour of your staff and especially the staff manager appointed at boarding gate of flight no- 5012. From Delhi to Amritsar… since we had connecting flights…from Indore to delhi then from Delhi to Amritsar we were travelling with an infant… it was not very easy for us to go through all the security points so quickely …: still somehow we manage to reach at boarding gate 13 minutes prior to schedule departure time i.e 10:10am….we managed to reached there before 10:00 am… he instead of helping us wasted time in arguments…… we made several request since we were with infant … there can be exceptional cases…. But he dint listen and don’t even tried to help us…being an employe of such a highly reputed airlines…. He should have at least tried his best to get us boarded in…. But he rudely denied for any help…. And ask us to buy next ticket…. Since we were going on someone’s funeral… the time was very previous for us. So we went to buy next ticket for which we spent 2500 per ticket extra….. we bought these connecting flight because we need to reach their on time…. But because of the unhelpful behaviour of your staff we couldn’t reach their and took next flight at5:30pm..
So basically I want to tell their is some exceptional cases in every airlines…. And flight hadn’t departed yet.
Please it’s our request the inconvenience that is caused by that staff and that manager because of how unhelpful and unprofessional behaviour is unacceptable from this company. Despite the evening staff and other staff member were very polite and they guided us very well because we can’t rush with an infant.
Please look into this matter and take a action against that manager so that any other passenger don’t suffer because of this person. We still have trust in your company and will continue to fly . But we also expect reply from you.
Thank you
Lovely Pathania
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