[Resolved]  Indigo Airlines — complaint regarding my missing baggage.

Dear Sir,

Greetings for the Day!

I am writing to bring your kind attention towards the problem i am facing aftering booking my flight with Indigo Airlines.

I, Piyush Asija booked my flight with Indigo from new Delhi to Dubai on 20th Feb 2018 accompanied with my wife (Anita Kamra Asija)

When We reached at New Delhi Airport, We came to know that the server of the Indigo is down and they were working offline, which took too much time because everything was mannual, and at the end they issued us the manual Boarding Pass.

After that our actual struggle starts with Indigo, because after that wherever We went they refuse us (Me, my wife and other passengers of the same flight) to go further because of the manual Boarding pass. At the immigration or at the hand baggage checking, they were not allowing us to go further because of manual boarding pass. and the main reason were that they were not informed in written from Indigo that they are issuing manual Boarding pass. there were no staff of Indigo nearby who could help us.

We are still wondering why Indigo had not issued the information in writing before issuing the manual Boarding pass which they did later, while many of the passenger were suffering because of this.At last before 15 min of the flight time, i board the flight.

The struggle still not ends here, after arriving the DXB Airport, i came to know that our baggage had not arrived. For getting that, we had to submit the information about all the Baggage

In Spite of our Tiredness, we did cooperate with the Baggage department to submit the report and they confirmed us to deliver the Baggage at our place.

Next day we got two out of three Bags at our place delivered by one of the staff of the Airport

But after reaching our destination we are still struggling for our third bag (suitcase). despite of our personal check at the Airport and making unlimited calls to the customer care, we are unable to find the status of our Third Bag. First of all, its not an easy to reach the customer care executive because of busy lines, and after reaching them, we are only getting same one answer that they don't have any update for this bag.

Its really disheartening for us that we started this trip as our dream trip and most awaited after our marriage and just because of INDIGO airlines, everything shattered. We came here to spend our holiday and now we are spending our total time at Dubai airport to receive our baggage.

Its a humble request to look into this matter and take necessary actions.

Regards!!..

Piyush Asija
Date of Journey : 20 Feb 2018
Flight : 6E47
PNR : FDFLYJ
Contact : +[protected], +[protected]
SEQ No : 131
Baggage Tag No : 6E024671, 6E024672, 6E024673,
Property Regulatory Report file reference : DXB6E29670