Dear Sir/ Madam, This is a complaint regarding the flight I took with your airline on 23 May/16. I arrived at the airport check-in for my flight to DXB. Having polio on one leg, I requested for a wheelchair when check-in. The check-in staff mentioned that it was last minute and requested that I manage the walk to the plane since it is not far and he will assure the request from DXB airport. On landing in DXB, I was asked to wait for the service till everyone leaves. But after everyone left, cleaning was complete, pax for next trip also started coming in, that's when I got up and left on my own, since the air hostess was unable to assist as well and requested I leave and I will find the service at the airport. I had to walk to the bus a distance and then reach the airport and request for the airport services to arrange one for me. They made me wait 30 min and told me the airline should have arranged for it in the 1st place. This flight landed at 21.20 and I left the airport at 00.10 finally. Considering my disability and many years of travel, I realise I have been thoroughly inconvenienced due to negligence. I want to bring this to your notice, so that another passenger does not face the same again. I would like an enquiry in the same and let me know why this happened. I am aware about the compliance about the standards of basic service towards passengers with disabilities and I would like to know why it was not met. I will look forward to your reply at the earliest. Was this information helpful? | 
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