[Resolved]  Indigo Airlines — complementary food

I was scheduled for cok - bbi flights 6e 537& 312. But was rerouted for 334& 6264. At hyderabad i met indigo staff, she made arrangements for my complementary. But when arrived at plaza premium, i was denied permission. They don't get any direction. Went and met a staff, talked to a manager, was told information being sent. But still i had to wait being quite embarrassed. No intimation still. At last a person at the counter called up some one and obtained permission for me to have the complementary. This is absolutely embarrassing. If you were the customer?
I am a frequent flyer of indigo. Check your records please.
A. M. Kuriachan. [protected]
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Mar 13, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2019
IndiGo Customer Care's response
Hi,

We are extremely sorry for the experience. Please know that flight 6E 537 was delayed due to bad weather at Bengaluru airport, therefore our staff has accommodated you in flight 6E334/6264 which was from Kochi to Hyderabad and Hyderabad to Bhubaneswar. Further, we're escalating your experience at Hyderabad airport right away for an immediate staff briefing. Customer satisfaction is our top priority and we want the service at all levels to reflect that principle. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers.

Regards,
Team IndiGo
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