[Resolved]  Indigo Airlines — compromised safety

Address:Jaipur, Rajasthan

I had a pepperspray in my bag which was confiscated even though it has been taken in the flight several times.I reach very late in the night and because I travel alone, pepper spray is a necessity. Not understanding the notion of security for a Customer is sheer hypocrisy and impunity.I called the Customer care helpline firstly they said if it is a small bottle then it is allowed so when i told them to talk to their ground staff in Jaipur then they told me because it is a flammable article it is not allowed. Again Hypocrisy and Double Standards.
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Apr 9, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2019
IndiGo Customer Care's response
Hi Kalpita,

We are extremely sorry for the slip up because of which you had a distressfull time. Due to security reasons, the mentioned item is not allowed to carry in hand baggage. We hope for your understanding.

Regards,
Team IndiGo
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