[Resolved] Indigo Airlines — compromised safety | |||
I had a pepperspray in my bag which was confiscated even though it has been taken in the flight several times.I reach very late in the night and because I travel alone, pepper spray is a necessity. Not understanding the notion of security for a Customer is sheer hypocrisy and impunity.I called the Customer care helpline firstly they said if it is a small bottle then it is allowed so when i told them to talk to their ground staff in Jaipur then they told me because it is a flammable article it is not allowed. Again Hypocrisy and Double Standards. Was this information helpful? | |||
Apr 9, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 09, 2019 IndiGo Customer Care's response Hi Kalpita, We are extremely sorry for the slip up because of which you had a distressfull time. Due to security reasons, the mentioned item is not allowed to carry in hand baggage. We hope for your understanding. Regards, Team IndiGo | |||
Add a Comment | |||
53%
Complaints
5612
Pending
14
Resolved
2885
View all 5612 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment