[Resolved] Indigo Airlines — credit note

Yogi00

from Bengaluru, Karnataka

Address:

560102

Pnr : dc31pf
Kolkata to bangalore

My wife was traveling with indigo and we got a msg saying if we change our flight to a later flight, they’ll issue a 8300 rupee voucher. We opted and took the option and my wife came in the flight which was 6 hours later. This happened on 20th jan 2019. My wife was told that the voucher would be duly sent on the registered email if within 24 hours. We trusted the airline and expected the voucher to come to us timely. After this, there have been numerous phone, email, twitter and even personal follow ups from our side and many promises from indigo’s side but absolutely no resolution yet. It’s a clear case of cheating and harresment.
I can be contacted @[protected] for more details.

Was this information helpful?

No (0)

Yes (0)

Mar 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

IndiGo Customer Care's response Hi!

We are so sorry for the trouble. However, we believe our customer relations team is in touch with you and shall contact you with an update.

Regards,
Team IndiGo

Feb 06, 2019

Updated by Yogi00 How does it matter if your customer service team is in touch ? they have not been able to solve the issue for the past 15 days. They are incompetent. In any case, it's me who's calling the customer care and they never bother to get back with any solution...so we are in touch with them and not the other way around.

Let me know the solution to this issue...

Verified Support

Feb 09, 2019

IndiGo Customer Care's response Hi,

We believe that one of our representatives has contacted you and addressed your concern.

Regards,
Team IndiGo

Related IndiGo reviews

View all 5608 IndiGo Reviews

Comments

sanjaykdas01

from Bengaluru, Karnataka

I Was travelling from Bhubaneswar to Bangalore on 29th January. The flight become delayed more than 3 hours. I was closed inside the flight in Hyderabad airport and wait inside flight for 2 hours to take up. I faced a lot problem because of this journey. Still those problems are not solved because of this journey. So I need some compensation.

IndiGo Customer Care's response, Feb 5, 2019

Verified Support

Hi Sanjay,

So sorry for being late in responding. We believe our Customer Relations team is in touch with you. Please be assured that we try our best to assist our passengers in the best possible manner.

Regards,
Team IndiGo