Indigo Airlines — Customer dissatisfaction

Address:

Kolkata, West Bengal

I was travelling from Kolkata to Chennai on the 13th of October 2014, in the Indigo flight 6E-526 with the PNR as F9D7QD. I reached Airport 1 hour 35mins before my departure and in spite of having a web check-in done, I had to wait in the normal queue like always (I don't understand what is the point in doing a web check-in). While in the counter, my check-in baggage was 3 kg extra obviously which could not have been allowed, but I could have taken few of it out in my hand baggage which I could not because I wasted almost 1 hour in the queue and didn't have much time. My point here is, just because your staff knew that I did not have time, she took advantage of the same and took charges for the same from me. Otherwise I have been allowed before, with 1 or 2 extra kg, as a goodness gesture of course, or weighed with the cabin baggage and allowed, if the total came to 22kgs. The behaviour I felt was very partial and I would re think before booking another Indigo ticket. Would appreciate if anything could be done to rectify these kind of dissatisfaction to customers.