Indigo Airlines — Customer Harassment and lack of management

Address:

Pune, Maharashtra

I was traveling from Pune to Lucknow via New Delhi on 22nd april. I have checked in my luggage for Lucknow in Pune itself. At Delhi airport, I was waiting for connecting flight after security check and missed the connecting flight as there were no announcement and display screens are not working. I am not the only passenger there were 10-15 passengers, who missed the boarding on that evening due to same reason. When we realize that the flight was gone and talk to your ground staff for help, they talk very rudely. They told me you need to re-book another ticket, there is no option it’s your fault. After long discussion they were ready to re-accommodate on next day flight at the price of Rs. 2450. This sort of journey is mentally harassment to a customer who is paying more in flights for comfortable and fast journey. PNR no. R8JBTZ