[Resolved]  Indigo Airlines — damage of checked in baggage on indigo and poor business ethics followed by them.

Address:	Ujjain, Madhya Pradesh, 110001
Website:	www.goindigo.in

Dear Sir/Madam

I have incurred a loss of Rs. 6000/- due to irresponsible behavior of Indigo executive at Indore airport. Fragile tag was not kept on my baggage despite requesting for the same at least 5 times. I was pushed out of the checked in counter due to rush and my request for putting the fragile tag in front of me was not accepted.

When I arrived at Thiruvananthapuram airport on 22.08.2018, It was observed that fragile tag was not kept on the baggage. Indigo executive who was present near the conveyor belt was called at once. She assured me that if there is any damage, Indigo would compensate for the same upon raising a return request. The name of Indigo executive was Ms. Metleda.

I have reported the same to Indigo customer care and at least 10 email were written to indigo. But indigo executives were not even ready to investigate the case. I had to suffer this humiliation, harassment and financial loss after having paid my hard earned money. Indigo executives lacks commitment and are not trustworthy and I was cheated by Indigo executive at Indore by not putting the fragile tag.

It is also brought out that this is not the first time that Indigo has acted without any business ethics. Complaint with Ref. No.CRM:03152157 was lodged earlier with Indigo for denial of tickets (rescheduling due to closure of Cochin Airport due to floods) despite having enough number of open tickets. Indigo has made use of the business opportunity by denying tickets for me and selling the same at premium price due to high demand for Bangalore to Thiruvananthapuram flights.

In view of the above, following actions are requested:

1) Necessary directions may be issued to Indigo for providing compensation for damaged baggage due to deficiency in services at Indore Airport (fragile tag was not kept despite requesting for the same at least 5 times).

2) Action may be taken against Indigo for denying tickets (rescheduling) from Bangalore to Thiruvananthapuram on 22.08.2018 for making use of the business opportunity of high demand due to closure of cochin airport.