[Resolved] Indigo Airlines — damage of clothes in wrist watch

Sandy rock

Address:

Indigo Airlines, Bidar, Karnataka, 585401

I suresh Mashetty, a soldier in an Indain Army, was boarded from Guhati to Hyderabad on 27/03/19 UCD28V. In the airport I dropped my luggage in d luggage handling department n when I picked it in Hyderabad airport found my carrying got damaged and due that almost 4000 rupees of material damaged. I was carrying scotch bottles and clothes n wrist watche. I request you to immediately provide the money for my lost things..
Thanks n regards
Suresh Mashetty

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May 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

IndiGo Customer Care's response Hi Suresh,

We are sorry to note the disappointment. Our endeavour has always been to deliver bag at the destination in good condition. As checked with our airport team, the bottles were unsuitably packed and the chances of damage are high in spite of all the measures taken at ground level. Further, IndiGo assumes no liability for damage to fragile luggage and are unable to initiate any compensation. We are hopeful that you will understand the need for our policy.

Regards,
Team IndiGo