Indigo Airlines — Damage to my baggage

Address:Chennai, Tamil Nadu, 600078
Website:www.goindigo.in

I traveled from singapore to chennai by flight no.6e-54 on[protected]. Out of the three baggage i carried two came in damaged; stained and to a great extent drenched status when the same was delivered through conveyor. I have been travelling in indigo flights for the past six years and never it happened like this. Apart from this crew was also not courteous either in their behavior with the customers or in their announcement. They were discharging their duty in a ritual manner. This also appeared strange to me. My humble suggestion is that if you are not in a position to maintain your standard better you reduce the number of flights or the routes. Do not make the customer to suffer after charging them enough. My last bitter experience had made to think several times hereafter before booking a flight with your company. Should you require any further proof for the damage i can send across the snapshot of my baggage.
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Aug 09, 2016
Updated by sampath kumarv
I travelled from Singapore to Chennai vide flight No.6E54 with booking reference No.Z594HL on 02/08/2016. On 01/08/2016 night I did check the departure terminal for which I got the reply as "Terminal-1" (still I have the proof with me). Accordingly I reached Terminal-1 at 4.20 am and shocked to learn that indigo counter is functioning at Terminal-2 for which I had to rush there with mental agony about the uncertainty for catching the flight. Why do you want to play with customers by giving such wrong information. Had I missed the flight that day, your people at the counter would have been taken to task. You are lucky that way. Your services are deteriorating in all possible ways day after day. Do you have any plan of closing down your show? Unless otherwise you step up your services (another complaint had already been posted) you will be left nowhere in the tough competition.
Aug 16, 2016
Updated by sampath kumarv
The reply received from airlines was not satisfactory. They just replied in a ritual manner and washed off their hands in the usual way as expected. I am not going to leave this as it is. My dissatisfaction will be posted repeatedly in the social media whenever I come across an occasion to leave my opinion about the airlines.
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Please provide individual ticket charge for E-ticket BOOKED NUMBER[protected] BY YATRA.COM, Journey all ready finished on 2nd july 2016 from Jammu to Ahmedabad by 7 memebers. booked on the name of KIRIT RAVAL . This is required for LTC claim .
Thanking you.

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