[Resolved]  Indigo Airlines — damaged bag

Address:	Pune, Maharashtra, 411028
Website:	www.goindigo.in

Hi indigo,

This is passenger Prateek Sharma with pnr ZGDMWG from Pune to Delhi. Barcode for baggage is [protected].
I want to log complain regarding bag mishandling that happens frequently while travelling with indigo.

I am travelling from Pune to Jaipur and now made a habit of checking my bag every time before leaving airport as my bag is mishandled a lot of times.

This time it was no different. My new bag was again torned at 2 different places. Last time it happened when I travelled from Pune to Jaipur. Probably I will be changing my preference from indigo to other airline as such mis handlings are not treated as per customer exp and customer has to pay for repairs all time.

Since I have my onward journey to other place with different airline it will be very difficult that to travel with this bag as the cut will now be expanded due to their there sensitivity.

As told by executive at airport, it is normal wear and tear
I need definition for normal wear and tear. Every you cannot skip by saying a single reply.

Also I need reason why it is happening with indigo only and specifically from Pune to other location.

Email shared by CSR on airport was wrong [I asked her to write email id on my phone notes but there was spelling mistake]. While I am trying to send it on correct email [correct spelling], it is giving message of Inbox full.

Hoping one last time that you will take some action this time.

Thanks,
Prateek
[protected]