[Resolved]  Indigo Airlines — damaged baggage by indigo

Address:

530017

I travelled along with my family from bengaluru to visakhapatnam dated 21/10/2018, indigo 6e208 0 class aircraft:320 pnr no 6e-uimbna). On landing at visakhapatnam, while we received baggage from the conveyor belt, we were surprised on seeing the condition of baggage, it was damaged and has patches like someone threw clay on it. Indigo will never ever bother about these things. They are worst. Indigo baggage handling
When we rushed to indigo helping hands of your ground staff his contact number is [protected], [protected] we received a nonsense reply "indigo couldn't do anything even though it was a clear mistake and improper handling of baggage". After having further discussion, he said “this cannot be repaired but he can offer another bag. Wow really
Finally, they offer me american tourist suitcase, that suitcase price is almost 3500, and that was low quality and compare to my suitcase totally different my suitcase cost was 6999/- which i purchase after discount. I asked for either same suitcase or else payment which indigo denied.

We obviously were not interested in travelling to indigo anymore due to this is second time happened with me last year also after many conversation on phone and mail they transfer the claim money in my account after many days but because they thought if nothing.
You are making business out of people's loss. Is this some kind of promotional offer? Are you kidding me?
I hereby attach all photos of damage suitcase, offering suitcase by indigo staff and my suitcase price and photo which i purchase form us since 4days no one giving any responds by whats up and local land line number ([protected]and [protected])
Kindly do the need full and oblige and its requesting to you please close the issue as soon as