[Resolved] Indigo Airlines — damaged baggage.

[Resolved] Indigo Airlines — damaged baggage.

I Iamashika Chhotray from Mumbai, Maharashtra

My mother was travelling alone from New Delhi to bangalore. When she arrived at bangalore she didn't realise until she reached home that her bag had a big cut, looked like a burn mark. This is really badly handled baggage. We choose our flights based on our prior experience and I think I made a mistake because 2 yrs ago the wheels of my bag had been broken after travelling in indigo. After spending so much time and money on the flight. We have to waste our time and money again to get a new bag or even repair it. Very unprofessional behaviour. Now I want to see how you'll resolve my issue +1 photos Was this information helpful? No (0) Yes (0)
Oct 4, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 03, 2018 IndiGo Customer Care's response Hi Ashika, We sincerely regret the inconvenience caused. Our endeavour has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services. Further, as per our conditions of carriage, a customer who leaves the baggage delivery area without reporting a bag as damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition. As there was no complaint raised on arrival regarding the same, we are unable to initiate any repair or compensation process. Nevertheless, we have shared the experience as a feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices. We thank you for sharing your views with us, as it plays a critical role in enhancing the quality of our customer service and achieve our goal to exceed customer expectations. Please be assured that we always remain committed to assist our passengers in the best possible manner. Regards, IndiGo Team
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