[Resolved]  Indigo Airlines — damaged baggage

This is to bring to your kind attention towards the damage caused to our baggage while coming from Hyderabad to Calicut via Chennai (as a connection flight).
I feel very sorry to say that the baggage, which was really perfect and clean while sending from Hyderabad, was found to be damaged when we recieved it from Calicut. I reported this in the Indigo Airport office, Calicut and they are saying that this damage might have been caused while passing through the conveyor belt. The baggage might have struck in the conveyor belt and it might have been torn off but the mud seen on the baggage will not come from a conveyor belt as simultaneously many bags are passing through the conveyor belt and I can assure that there will not be dirt on the conveyor belt or else all the baggages passed through the conveyor belt must have this spots of mud. I can clearly see shoe spots on my baggage. This shows that irresponsibility and disrespect towards the customer from your side. The staff member of the Indigo Airport office, Calicut has taken photo of the damaged baggage and also noted the PNR number. I contacted in the customer care number and they said that they will contact me shortly but I didn't get any response till date.
I hope you will take necessary action as soon as possible and please leave a reply to this mail.
I am also attaching the picture of damaged baggage and boarding pass along with this mail.