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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
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The public complaint is of lack of few evidences .
- no passenger bag tag is attached
(mandatory according to point 9.1.4 of the IATA General conditions of carriage of passenger and baggage),
- no receipt is attached, if transportation of the ckecked bugguage was not included in the total air fare,
After founding the nesesary data,
the passenger is entitled to submit the complaint not later than in 7 days following the flight arrival in the airport, to the air carrier or to their agent.
Following the recipt of the correct complaint, the air carier has to compensate or to deliver the desicion on refusal of the procession / compensation within the term of 7 days, if payment for the extra luggage had been effected by credit card, or within 15 / 21 days in the rest of circumsatnces.
Failure to deliver the decision in time can be a reason of discharge from the office (lack of qualifications).
Regards,
sr manager for ICAO / IATA irregulations matters
(not air carrier staff)