Indigo Airlines — Damaged baggage (Date of travel 16th oct / nepal - delhi/ flight no :6e 32) crm:00804841

Address:

New Delhi, Delhi, 110064

This is to bring to your notice that I have been a patron of the Go indigo airlines from years now and had been using the services regularly but to my surprise I had faced very reckless handling of my check-in baggage during my international travel from Nepal to India.

My travel details are as under:
Name: Amit Mathur
Date of travel: 16th Oct
Nepal (Kathmandu) – Delhi
Flight No: 6E 32, Seat no : 12 F

Baggage Tag No – E[protected]
Ref no : FBBWKQ


When I retrieved my baggage on my arrival at the New Delhi airport, the same was in damaged and worn out condition and my lock was also broken. It clearly had signs of mishandling although I had a fragile tag also on my baggage. I had immediately reported the matter to your staff attendants i.e. Mr. Varun Mishra, employee no 14735 & Ms. Priya Kaur, Employee no-9941.

I am enclosing the snaps of the bag for your references. The bag has been torn; stitching wearing off and there are marks all over clearly depicting mishandling and reflects that it was mishandled and dragged badly.

I was told that the same would be attended to and they had also taken the photographs of my damaged baggage. But to my utter surprise no response had been so far. I am enclosing the photographs of the bag in damaged condition for your reference. I understand that Indigo is a professionally managed organization and I expect a speedy action to my escalation.