[Resolved]  Indigo Airlines — damaged check in baggage

Address:

411060

My checking luggage was damaged while travelling from bangalore to pune on 29th april 2018. The pnr of this journey is b9drhf.

I handed over my duffel bag, which was in perfect condition at bangalore indigo baggage drop counter. However when i picked up the bag from the belt at pune airport, i noticed one of the handles was missing. I immediately reported to the one of the ground staff who was on duty close to the belt. She inspect the bag and told me that the handle has removed by cutting it off with a sharp oblect. And further she told me that she will make an entry and asked me to write to you.

I have attached the pics i clicked at that point of time for your reference. She also took couple of pics.

I want to know what had happened to the bag and why it happened. And then i want you to take the complete responsibility and compensate adequately or offer me another bag.

I hope to hear from you soon. If required, can reach to me via [protected]. I already made a complaint via indigo mail id, but no response yet.