Indigo Airlines — Damaged check-in baggage

Tushar_Dawange

from Pune Metropolitan Area, Maharashtra

Apr 6, 2023

Address:

Indigo, Pune airport

Dear Sir/Madam, I travelled by Indigo Airlines from Coimbatore to Pune with family on 5th April 2023 evening (via flight 6E 6798). Upon arrival in Pune, I noticed that my check-in baggage handle with metal strip inside was damaged from one side due to mishandling by air lines staff. As it was night time and my kids was with me so i could not able to contact Indigo staff at Pune airport. I am sure due to carelessly lifting and handling my bag during transfer it is damaged.

I expect compensation for same from Indigo Airline as they are unnecessarily in hurry and making such damages to customers belongings.

Regards,
Tushar A Dawange

+3 photos

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IndiGo Customer Care

from Delhi, Delhi

Apr 10, 2023

Verified Support

Dear Sir,

We believe our customer experience team reverted you on 6th April'23 at 1808 hrs. We request you to check and revert to the same trailing mail if further assistance is required.

Regards,
Team IndiGo