Indigo Airlines — Damaged luggage bag

Indigo Airlines — Damaged luggage bag

S Sukkusingh from Howrah, West Bengal Feb 24, 2023 Mar 6, 2023 This thread was updated on Mar 6, 2023

My name is Rahul Singh, i used indigo flight 6E 669 from Raipur to kolkata on the 21st of Feb 2023 with my family, my PNR number is NM9 DQV, when we arrived kolkata we found out the handle for our trolley bag was broken in half, i was travelling with our two infants and it was extremely difficult to handle the luggage bag with broken handle, this is very sad from indigo and i request a very strict action in this regard. +1 photos Was this information helpful? No (0) Yes (0)
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IndiGo Customer Care

from Delhi, Delhi

Mar 6, 2023

Verified Support

Sir, we are concerned to take note of your experience. We never wish to depart our flights leaving our passengers behind. However, please be informed all cases of mishandled baggage needs to be reported at the destination airport so we can further assist the passenger. Since, this was not reported hence we're not in the position to take this up further.

For more information, kindly refer to the link bit.ly/3tBzbFH Clause 11.6 "Collection and delivery of baggage". We look forward to your kind understanding.

Regards
Team IndiGo