[Resolved] Indigo Airlines — damaged luggage bags

Maninder Singh Walia

from Mohali, Punjab

Address:

Jalandhar, Punjab, 144001

Hello sir/madam
My name is Maninder Singh Walia. I took Indigo flight no. 6E-274 /309 on 17 November 2018 from Chandigarh to Hyderabad and then Hyderabad to Goa. I am very disappointed because my luggage was badly damaged. I hope u will resolve my problem as soon as possible.
Regards
Maninder Singh Walia
Flight no 6E-274/309
Seat no 7A/7B

+3 photos

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Dec 28, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

IndiGo Customer Care's response Hi Mahinder,

We are extremely sorry for the inconvenience caused to you in this regard. Our endeavour has always been to deliver bag at the destination in a good condition. We are therefore concerned to note your comments about the baggage services. However, the damage to your baggage falls under minor wear and tear, which does not warrant any compensation. Therefore, we are unable to initiate any compensation in this regard. Nevertheless, we have shared a strong feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices. We sincerely hope that you will see this matter in the right spirit.

Regards,
IndiGo Team