[Resolved] Indigo Airlines — damaged luggage | |||
Dear indigo, I don't travel much but whenever i travel i choose to travel by indigo. Today i traveled from bengaluru to bagdogra by flight 6e 433 pnr - ih9hvd. While claiming the baggage i found that the zip of my luggage was damaged this incident happened second time with me.in 2016feb... While traveling from same route the belt of my backpack was also damaged but that time i didn't complain. But this is second time i experience the same thing, therefore, i wrote a complain letter. This is the only route where this type of incident happens. On 9th sep we traveled from bagdogra to chennai but everything was good. Only traveling from bengaluru to bagdogra this kind of incident happen. Kindly note and do the needful so that other passengers doesn't suffer in future. Your sincerely Laden bhutia Was this information helpful? | |||
Nov 7, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 06, 2018 IndiGo Customer Care's response Hi Laden, We sincerely regret the inconvenience caused to you. Our endeavour has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services. Kindly confirm if the damage is reported to our staff at the arrival airport. Regards, IndiGo Team | |||
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Yes your staff has lodged the complain as per my knowledge.
Today while I was going through my luggage I found that my contact lens solution was missing
Thanks
Laden Bhutia
With reference to your post, we have gone ahead with our investigations and have shared your experience as a feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices. We truly value your association with us and assure you the best of our services at all times.
Regards,
IndiGo Team