[Resolved]  Indigo Airlines — damaged luggage received.

I travelled from jammu to delhi by indigo flight no. 6e 653, seat no. 15 f on 19.01.2019. I found my brand new suitcase badly mishandalef/damaged, which costs me more than the cost of the travel. Indigo is solely responsible for this monitory loss caused to me due to mishandling by indigo staff.

Moreover, during check in only, i was informed that flight is getting delayed and advised for processing refund for connecting indigo flight for onward journey from delhi to dehradun. Despite repeated request, desk staff expressed helplessness in providing seat in other airlines' for onward journey from delhi to dehradun and i could not attend the marriage on 19.01.2019 evening at rishikesh though travelled by taxi from delhi to rishikesh. Hope indigo will bear monitory loss caused to me without fault of mine.
Vipin thapliyal
Mob - [protected]
Email - [protected]@yahoo.com
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Mar 10, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2019
IndiGo Customer Care's response
Hi Vipin,

We regret the delay in response. We believe that our Customer Relations team has assisted you, kindly write to the same email for further assistance.

Regards,
Team IndiGo
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