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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
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Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused due to the mishandling and damage of your bag during your recent flight from Delhi to Jaipur on 15th June at 13:05 with IndiGo.
In order to investigate the incident thoroughly and provide you with the necessary assistance, we kindly request you to provide us with the PIR number that was issued by our staff at the airport. The PIR number is essential for tracking and documenting the details of the mishandled baggage incident.
Additionally, please provide us with your PNR so that we can access your booking information and expedite the resolution process. The PNR is a six-digit alphanumeric code that can be found on your flight confirmation or e-ticket.
Once we receive the PIR and PNR numbers, our dedicated team will initiate an investigation into the matter and work towards finding a suitable solution to address the damage caused to your bag.
We deeply regret any inconvenience this incident may have caused you and appreciate your cooperation in providing us with the necessary details. Our goal is to ensure your satisfaction as our valued customer, and we will make every effort to rectify the situation promptly.
We look forward to your response and the opportunity to assist you further.
Best regards,
Team IndiGo