Indigo Airlines — Damaged suitcase

Hi Team,

I have been following up with Indigo from the last 1 month on my damaged bag but the resolution received is not satisfactory.

My bag has been purposely dragged and scratched and hence the suitcase is completely destroyed. It was a totally new expensive suitcase and the airline is not taking the responsibility. I had asked the airlines to put a fragile tag on the suitcase but they didn't.
Sharing the recent complaint number for your reference 4208557.