[Resolved] Indigo Airlines — default insurance | |
I book flight from HYD to Colombo and did from my Laptop. The reservation website is so unfriendly, many time I clicked on wrong buttons and my reservation went back to original search and lost my flight details. And, travel insurance ( By Traveltag) is already checked and as there are so many boxes and clicks on the website, I was not able to see what is included at the end. I checked all other options, but didn't realise insurance is already included. This is misleading, why Insurance is checked for me? Why this is the only service I have to uncheck? This is misleading. I want to cancel my insurance, as I already have insurance, the Indigo Customer service rejected to cancel my insurance as I already paid for it. Was this information helpful? | |
Feb 11, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 10, 2019 IndiGo Customer Care's response Hi Naveen, Please share your booking reference/ PNR number via private message so we may assist you on this. Regards, Team IndIGo | |
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We are sorry to note this. Further, the charges of Travel Assistance are non-refundable. Please check the link https://bit.ly/2FfmfhS under procedure clause 3 for more information.
Regards,
Team IndiGo