[Resolved] Indigo Airlines — deficiency in service 6e119 | |||
Indigo airlines — deficiency in service flight 6e 119 Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139 Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay. Was this information helpful? | |||
Aug 18, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 10, 2019 IndiGo Customer Care's response Hi Sangeeta, We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard. Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding. Regards, Team IndiGo | |||
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If your time is precious then customer's time is also precious. You have to be refunded the amount paid.
We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Hope you understand.
Regards,
Team IndiGo