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[Resolved]  Indigo Airlines — delay at the baggage drop and security at the airport

I missed the flight with other two persons which was scheduled for departure at 6:20 am, 1st May. We were at the airport by 4:45 am and did not stop anywhere apart from the baggage drop and security clearance and managed to reach the gate by 5:55 am. We understand we may have missed the boarding time by 5 mins. However, I would request the Indigo officials to check the CCTV footage from the time we entered the airport, did the baggage drop and the security clearance where there weren’t any baskets to keep the luggage after standing in the queue for more than 30 mins. When complained to the security personnel handling the hand luggage, he said couldn’t do anything if the baskets aren’t coming over. We were not allowed to pass from the gate at 5:55 am as the staff there said that the gates are closed and they are helpless. We had to book another flight by taking the exit from security. Please help me understand since when indigo started providing such bad services to their customer. We are humans and do not possess any super powers to clear the security or break the line or do something when the airport staff is not ready to help us. Really frustrated with the service indigo has served me with this time. I would request the refund of the amount paid for the rescheduling the flight to port blair.
The following are the PNRs:
Vijaya Seksaria - SE8ZJC
Palak Sheth - PM41GH
Sujeet Deshmukh - SC6Z6V
Complaint marked as Resolved Jun 4, 2019

Complaint Status

[May 01, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response May 02, 2019 Hi,

We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, passengers had reported after closure, hence we were unable to allow onboard.
Further, we are hopeful that you will understand that our staff has re-accommodated the passengers to help them reach the destination and to save the cost of making a completely new reservation. Please be assured that we always remain committed to assist our esteemed passengers in the best possible manner.

Team IndiGo
Complaint comments  1 Comment     Updated: ShareTweet


To the author Vijaya Seksaria
residing in unknown address Hyderabad, elangana, India

In order the legal professionan can conclude regarding the outcome of the facts and the fairness of the treatment, related to the civil aviation, the basic evidences shall be accessible always:-

- full name of the passenger, residing city and country, contact

- e-ticket in full and/ or boarding pass in full, which shows the air carrier ID,

- the additional receipt, if any,

- the request - what the author wants exactly

as minimum evidences.

If the above evidences are absent, the words or the author represent useless words
and the author will get nothing via athe authority / via the court.

The request of the subject matter more than 2 time from the same responder is useless always.

Nobody has a duty to collect the futage of the unknown camera upon the passenger wish nowhere.

You can introduce with the rest basics via this short link, if you intend to fight for the refund / compensation:
you can forget about the demand anything.

Such are the rules for air travel in Inida and outside India .

Oleg G
sr manager for ICAO / IATA irregulations matters (Asia, Europe)
Aryan engineers Ltd
for request with documents use email : aryan(at)

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