[Resolved]  Indigo Airlines — delay at the baggage drop and security at the airport

Address:

Hyderabad, Telangana, 500049

I missed the flight with other two persons which was scheduled for departure at 6:20 am, 1st May. We were at the airport by 4:45 am and did not stop anywhere apart from the baggage drop and security clearance and managed to reach the gate by 5:55 am. We understand we may have missed the boarding time by 5 mins. However, I would request the Indigo officials to check the CCTV footage from the time we entered the airport, did the baggage drop and the security clearance where there weren’t any baskets to keep the luggage after standing in the queue for more than 30 mins. When complained to the security personnel handling the hand luggage, he said couldn’t do anything if the baskets aren’t coming over. We were not allowed to pass from the gate at 5:55 am as the staff there said that the gates are closed and they are helpless. We had to book another flight by taking the exit from security. Please help me understand since when indigo started providing such bad services to their customer. We are humans and do not possess any super powers to clear the security or break the line or do something when the airport staff is not ready to help us. Really frustrated with the service indigo has served me with this time. I would request the refund of the amount paid for the rescheduling the flight to port blair.
The following are the PNRs:
Vijaya Seksaria - SE8ZJC
Palak Sheth - PM41GH
Sujeet Deshmukh - SC6Z6V