[Resolved] Indigo Airlines — delay costed me to miss my train

[Resolved] Indigo Airlines — delay costed me to miss my train

N nalinikant patro from Madikeri, Karnataka

Hi, This is pnr-ibf49s of flight no. - 6e409 want to lodge a complain, as it is the 1st level of excallation if not closed i'll call, if not closed i'll lodge a legal complaint, thus kindly cooperate, i observed the delay in my flight was caused because of time management issues in your staff, it was scheduled to leave at 12 - 50 and left at 2 - 45 the delay has costed me 730 of train then a physical torture of travelling in general section with luggage and at the end reaching 4 hours delayed to my place, kindly refund the train scheduling amt. And i won't file any case, in case you take this lightly it'll cost you more than it has costed me. Thank you. Hope to hear from you soon [protected] Was this information helpful? No (0) Yes (0)
Mar 10, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 04, 2019 IndiGo Customer Care's response Hi Nalinikanta, We are sorry for the inconvenience caused to you. We would like to inform you that flight 6E 409 was delayed due to bad weather at Bengaluru Airport affecting our arriving aircraft. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Further, we would not be in a position to initiate any refund/compensation in this regard. We sincerely hope that you will see this matter in the right spirit. Regards, Team IndiGo
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