[Resolved] Indigo Airlines — delay in flight and worst service

Dontulwar

from Mumbai, Maharashtra

Address:

Swapnil dontulwar 702 le marvel temple road civil lines nagpur, Nagpur, Maharashtra, 440001

This is swapnil dontulwar iwas supposed to board flight at 3.55 pm but the flight got delayed
Then we were taken to plane around 5.30pm n till now ie 20.45 we have not yet taken off

We were asked to wait for 5 minutes after every 5 minutes the captain said the same

Later came to know that that the fo had not yet boarded the plane

Flight no 6e 403

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Aug 14, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

IndiGo Customer Care's response Hi Swapnil,

We totally get how delays can impact our passengers’ schedules. Please know that flight 6E 403 was delayed due to air traffic congestion affecting our arriving aircraft. Our operations are dependent on various factors, which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo