Submit a Complaint
Airlines
IndiGo

[Resolved]  Indigo Airlines — delay in flight

My son traveled by 6e 619with connecting flight 6e 719 from hyderabad to ahmedabad. He was to land at 1725h. He has now landed at 2230. The entire schedule of your flight has been misleading to the customers who booked in advance. Your promise of indigo always in time is untrustworthy. Due to the inconvenience caused now i’ll pay more than the ticket for the stay at ahmedabad. Further spoilt his early morning commitments.
Was this information helpful?
No (0)
Yes (0)
Mar 11, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
IndiGo Customer Care's response Hi,

We totally get how delays can impact our passengers’ schedules. And it really is against the IndiGo DNA to be late. While we work hard to minimise delays, our operations are dependent on many factors, some beyond our control. All of these determine our on-time performance. But we are sorry the flight was late.

Regards,
Team IndiGo
Complaint comments 
1 Comment

Related IndiGo reviews

[Resolved]Indigo Airlines - travel certificate not issued[Resolved]Indigo Airlines - indigo airlines non receipt of refund for the pnr no : l2ut2k[Resolved]Indigo Airlines - Non receipt of Refund for the PNR No : ZL2MJB[Resolved]Indigo Airlines - Regarding cancellation of flights and then not providing proper solution2[Resolved]Indigo Airlines - Delayed Baggage yet to be received
View all 5612 IndiGo Reviews

Comments

I have lost me Boarding pass. I need it urgently for official purpose. Flight Details given below:

Flight: Indigo Airline 6E - 3869
Place: BBI - BLR
Date : 06 May 2018
Time: 21:15hrs

Please send the boarding pass to emailID - susanta.[protected]@gmail.com
Reply
IndiGo Customer Care's response, Feb 13, 2019
Verified Support
Hi

We understand your concern. We would like to inform that the boarding pass can be issued at the time of travel only. Now, you may opt for Travel Certificate, please contact our customer care at 0124-6173838 to request for the same.

Regards,
Team IndiGo
IndiGo Customer Care's response, Feb 13, 2019
Verified Support
Hi

We understand your concern. We would like to inform that the boarding pass can be issued at the time of travel only. Now, you may opt for Travel Certificate, please contact our customer care at 0124-6173838 to request for the same.

Regards,
Team IndiGo

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5612
    Pending
    13
    Resolved
    2886
    View all 5612 IndiGo reviews & complaints
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information